International Customer Support Professional

4 days ago

Delhi Gurgaon Gurugram Noida, India beBeeSupport Full time US$ 60,000 - US$ 1,20,000
Job Description

We are seeking a highly skilled and customer-focused support professional to join our team as an International Customer Support Associate (Voice).

In this role, you will be responsible for providing exceptional support and service to our international customers over the phone, resolving their inquiries, and ensuring a positive and professional experience.

Key Responsibilities:

  • Handle inbound and outbound calls from international customers in a professional and courteous manner.
  • Actively listen to customer inquiries, understand their needs, and provide accurate and comprehensive solutions.
  • Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
  • Maintain detailed and accurate records of all customer interactions and transactions in the system.
  • Adhere to quality standards to ensure consistent service delivery.
  • Educate customers on products and services as required.
Skills Requirement

To succeed in this role, you will need:

  • Excellent verbal communication skills in English, with a clear and neutral accent.
  • Strong active listening skills and the ability to empathize with customer situations.
  • Proven problem-solving abilities and a knack for providing effective solutions.
  • Customer-focused mindset with a strong commitment to delivering exceptional service.
  • Ability to work effectively in a fast-paced environment and manage call volumes.
  • Strong interpersonal skills and a professional demeanor.
Qualification

Requirements include a Bachelor's degree or equivalent practical experience.

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