
Global Customer Experience Representative
2 days ago
We are seeking highly articulate and customer-focused individuals for a role at KVC Consultants Ltd.
Responsibilities include providing exceptional support and service to international customers over the phone, resolving their inquiries, and ensuring a positive experience.
- Customer Support: Answer questions about products or services, provide information, and offer guidance to international customers via phone.
- Troubleshooting: Resolve issues, address complaints, and find effective solutions to customer concerns.
- Problem Solving: Help customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.
- Recording and Reporting: Document customer interactions, track issues, and provide feedback to improve processes.
Skills Requirements:
- Excellent verbal communication skills in English, with a clear and neutral accent suitable for international communication.
- Strong active listening skills and the ability to empathize with customer situations.
- Proven problem-solving abilities and a knack for providing effective solutions.
- Customer-focused mindset with a strong commitment to delivering exceptional service.
- Ability to work effectively in a fast-paced environment and manage call volumes.
- Strong interpersonal skills and a professional demeanor.
- Basic computer proficiency and ability to navigate software.
Qualifications:
- Bachelor's degree or equivalent practical experience.
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