Customer Experience Specialist

1 day ago

Delhi Gurgaon Gurugram, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 28,00,000

Job Overview:

  • Deliver exceptional customer experiences through prompt and accurate responses to international clients via voice or chat

Responsibilities:

  • Handle customer queries and issues professionally, ensuring timely resolution and high levels of satisfaction
  • Provide effective solutions and information to meet defined deadlines and client expectations
  • Document interactions and follow up as required, maintaining a thorough understanding of customer needs and preferences
  • Collaborate with internal teams to resolve issues and drive process improvements that enhance service delivery

Requirements:

  • Strong verbal and written communication skills in English, with the ability to articulate complex ideas clearly and concisely
  • A customer-centric attitude, enabling the successful management of conversations and relationships
  • Ability to multitask and work efficiently in fast-paced environments, prioritizing tasks and managing time effectively
  • Freshers and experienced candidates are welcome to apply, with opportunities for growth and professional development available
  • Open to rotational shifts and night shifts based on business needs, demonstrating adaptability and flexibility

Benefits:

  • Opportunities for career advancement and professional growth
  • Collaborative and dynamic work environment
  • Flexible scheduling options

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