Customer Service Experience

1 day ago

Gurgaon Gurugram Delhi, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Customer Service Representative


We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities:
  • Handle customer inquiries and concerns via phone, email, or chat in a timely and professional manner.
  • Resolve issues efficiently while maintaining a high level of professionalism and empathy.
  • Ensure first contact resolution and customer satisfaction by providing effective solutions and alternatives when necessary.
  • Document all customer interactions accurately and promptly in the system for future reference and quality improvement.
  • Collaborate with internal teams to resolve complex issues and ensure seamless customer experience.
  • Maintain up-to-date knowledge of products and services to provide accurate information and recommendations.

Required Skills and Qualifications:
  • 0-5 years of experience in customer service or related roles.
  • Excellent verbal and written English communication skills.
  • Strong problem-solving and interpersonal skills.
  • Basic computer literacy and typing skills (at least 40 wpm).
  • Flexible to work in rotational shifts, including night shifts, as required.
  • Adaptable to changing priorities and deadlines.

Why Join Us?

As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a competitive compensation package, comprehensive training, and opportunities for growth and advancement.

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