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Customer Experience Specialist
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Job Title: Customer Experience Specialist
Job DescriptionWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional service to our customers, resolving their queries in a timely and efficient manner, and ensuring that they have an outstanding experience with our company.
- Provide superior customer experience on calls to consumer card members
- Resolve all customer queries and follow established procedures as appropriate
- Provide alternatives and apply superior service no call handling skills to ensure best possible solutions and FCR to card members
To succeed in this role, you will need to possess excellent communication and interpersonal skills, be able to work effectively in a team environment, and have a strong attention to detail. You will also need to be proficient in MS Office applications, including Word, PowerPoint, and Excel.
- Previous sales experience while providing top-notch customer service background
- Strong interpersonal, communication, and listening skills
As a Customer Experience Specialist, you will enjoy a range of benefits, including the opportunity to work in a dynamic and fast-paced environment, the chance to develop your skills and knowledge, and the satisfaction of knowing that you are making a real difference to our customers' lives.
- 24/7 & rotational shifts, including night shifts
- Hybrid environment
We are committed to providing a safe and inclusive work environment for all our employees. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.
