German Language Customer Experience Specialist

13 hours ago

Gurgaon, Haryana, India beBeeExperience Full time ₹ 75,00,000 - ₹ 1,50,00,000
Customer Support Specialist Job Opportunity

As a dedicated customer support specialist, you will engage directly with clients to provide an efficient incident resolution process and exceptional customer experience.

You will triage customer support tickets, collaborating closely with support teams to resolve incidents and respond to requests in a timely manner.

  • Effectively manage the end-to-end process for the resolution and communication of customer support tickets
  • Respond to all Incidents and requests within specified SLAs (24/7 operations)
  • Proactively work on customer experience to improve Net Promoter Score (NPS)
  • Respond to Customer OLOs emails and telephone calls in the required language, following set processes and documenting incident details in necessary templates
  • Provide regular communication with customers and vendors on the progress of customer tickets
  • Proactively follow up on negative triggers to improve NPS
  • Allocate unresolved Incidents to appropriate support groups and manage customer escalations
Key Requirements:
  • Any Graduate with 1 year of experience
  • Excellent communication skills in reading, writing, and speaking in German and English
  • Proven track-record of commercial and customer service experience
  • Solid experience in managing customer relationships
What We Offer:
  • Competitive salaries and incentive plans
  • Flexible benefits and local rewards packages
  • Two days annually to spend on volunteering opportunities
  • Access to Online-learning Platform and Business mentoring
  • Inclusion and valuing diversity of thought and experience is at the heart of our culture

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