Customer Success Associate

2 days ago

Gurgaon, Haryana, India Bluvin Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a dynamic and technically sound Customer Success Associate with proficiency in the German language to join our team in Gurugram. The ideal candidate will bring excellent communication skills, a strong customer-centric mindset, and prior experience in technical support and customer service.

Key Responsibilities:

  • Provide exceptional customer support in both German and English (spoken and written).
  • Troubleshoot technical issues and guide customers through solutions.
  • Serve as a primary point of contact for customer queries, ensuring a high level of satisfaction.
  • Collaborate with internal teams to resolve customer concerns effectively and efficiently.
  • Maintain accurate records of customer interactions and document issues for further analysis.
  • Ensure timely follow-ups and closure of customer cases in alignment with SLAs.

Required Qualifications & Skills:

  • Educational Background: B.Tech Graduate (Mandatory)
  • Language Proficiency: Certified in German (B2, B2.2, or C1 Level) Mandatory
  • Excellent verbal and written communication skills in German and English
  • Strong logical and analytical thinking; ability to handle customer escalations with a problem-solving approach
  • Minimum 1 year of experience in Technical Support and Customer Service

Interview Process:

  1. HR Round
  2. Operations (OPS) Round
  3. Client Round

Why Join Us?

  • Work with a global client base in a dynamic and collaborative environment
  • Attractive compensation with growth opportunities
  • Rotational shifts with both-way cab facility
  • Enhance your technical and language skills with continuous learning opportunities

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