Customer Success Associate – L1

3 days ago

Gurgaon, Haryana, India Upskill Academy Full time ₹ 3,00,000 - ₹ 3,50,000 per year

Customer Success Associate – L1

Job Description

We are hiring Customer Success Associates – L1 to join our dynamic team at Reach Mobile. This role requires strong communication skills, a customer-first mindset, and the ability to engage with international clients to deliver excellent support and service.

Key Responsibilities

  • Act as the first point of contact for international customers, addressing queries and concerns with professionalism.
  • Provide accurate information, troubleshoot issues, and ensure effective resolution within defined SLAs.
  • Collaborate with internal teams to resolve complex customer problems.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Ensure customer satisfaction by delivering a seamless and empathetic support experience.
  • Document interactions and update systems with relevant information.

Eligibility Criteria

  • Education: Graduate (any stream).
  • Skills: Excellent verbal and written communication in English.
  • Experience: Some international exposure (customer-facing role or interaction preferred).
  • Strong interpersonal skills with the ability to handle customer queries patiently and effectively.

Salary & Benefits

  • Benefits: Cab facility available.

Location

  • Gurugram (Work from Office).

Job Type: Full-time

Pay: ₹300, ₹350,000.00 per year

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • International voice process: 1 year (Required)

Language:

  • English (Required)

Location:

  • Gurugram, Haryana (Required)

Work Location: In person

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