
Customer Success Associate – L1
24 hours ago
Job Description
We are hiring Customer Success Associates – L1 to join our dynamic team at Reach Mobile. This role requires strong communication skills, a customer-first mindset, and the ability to engage with international clients to deliver excellent support and service.
Key Responsibilities
- Act as the first point of contact for international customers, addressing queries and concerns with professionalism.
- Provide accurate information, troubleshoot issues, and ensure effective resolution within defined SLAs.
- Collaborate with internal teams to resolve complex customer problems.
- Maintain a high level of product knowledge to assist customers effectively.
- Ensure customer satisfaction by delivering a seamless and empathetic support experience.
- Document interactions and update systems with relevant information.
Eligibility Criteria
- Education: Graduate (any stream).
- Skills: Excellent verbal and written communication in English.
- Experience: Some international exposure (customer-facing role or interaction preferred).
- Strong interpersonal skills with the ability to handle customer queries patiently and effectively.
Salary & Benefits
- Benefits: Cab facility available.
Location
- Gurugram (Work from Office).
Job Type: Full-time
Pay: ₹25, ₹29,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- International voice process: 1 year (Required)
Location:
- Gurugram, Haryana (Required)
Work Location: In person
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