Service Delivery Manager

3 weeks ago


Ahmedabad, Gujarat, India Cygnet Infotech Full time

About the Role:

We are seeking a skilled Service Delivery Manager to lead our technical projects and drive customer satisfaction. As a key member of our team, you will be responsible for maintaining strong customer relationships, managing multiple projects, and ensuring services meet customer expectations.

Main Responsibilities:

  • Maintain positive relationships with customers.
  • Identify customer needs and oversee service delivery within the business context.
  • Lead the service delivery team, manage conflict, and ensure team processes and tasks are carried out efficiently.
  • Manage finances and budgets, delivering agreed solutions within defined timelines and cost.
  • Be responsible for technical delivery and efforts put in by the services team.
  • Identify avenues to reduce costs without sacrificing customer satisfaction.
  • Assess customer feedback and use your creativity to establish, improve, and refine services.
  • Program Governance with internal and external stakeholders.
  • Build partnerships and liaise with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
  • Support the Presales team to win deals by providing techno-functional guidance.
  • Support the sales team to increase revenue from existing services or by providing insights for new business from existing customers.

About You:

  • A bachelor's degree in a business-related field.
  • Overall 15+ years of experience and 5+ years of delivery management experience.
  • Any project management certifications like PMP, Prince2, Scaled Agile will be advantageous.
  • Good computer skills and the ability to use business support software.
  • Strong customer service, project management, and quality control skills.
  • Brilliant resource planning skills.
  • Excellent leadership and customer management skills.
  • Strong teamwork skills and attention to detail.
  • Prior experience at a software services company in dealing with international clients is a must.

What We Offer:

  • A highly motivated person that is passionate about collaborating with others to drive results and can motivate others to do the same to improve the organization.
  • A team player who is open-minded, proactive, and process-driven.
  • Excellent oral and written communication skills with a high attention to detail and impeccable time management skills.
  • Someone who possesses a team-first mentality.
  • Highly proficient with MS Office, Jira, and Confluence (or equivalent tools).
  • Must have knowledge of DevOps, Cloud services, SDLC, Agile methodology along with one or more programming language.
  • Person shall be well-versed with the latest tools and technologies.

How to Apply:

  • Send your resume and cover letter to [email address].
  • Apply through our website.


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