Service Delivery Manager

4 weeks ago


Ahmedabad, Gujarat, India Cygnet Infotech Full time

Job Summary:

We are seeking a skilled Service Delivery Manager to join our team at Cygnet Infotech. The successful candidate will be responsible for maintaining strong customer relationships, ensuring services meet customer satisfaction, and managing multiple projects.

Key Responsibilities:

  • Maintaining positive relationships with customers.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Managing finances and budgets. Deliver agreed solution within defined timelines and cost.
  • Will be responsible for technical delivery and efforts put on by services team.
  • Identify avenues to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Program Governance with internal & external stakeholders
  • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
  • Support Presales team to win deals by providing Techno-functional guidance
  • Support sales team to increase revenue from existing services or by providing insights for new business from existing customers


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