Service Delivery Manager
5 days ago
As a Service Head at Plasma Induction (India) Pvt. Ltd., you will be responsible for enhancing customer service experiences, fostering engaged customers, and driving organic growth. Key responsibilities include:
- Overseeing customer issues and ensuring timely resolutions.
- Developing and implementing strategies to improve service delivery and efficiency.
- Creating and managing service procedures, policies, and standards.
- Maintaining accurate records of service reports, customer interactions, and performance metrics.
- Collaborating with the service team to analyze statistics and compile regular reports.
Requirements:
Bachelor of Engineering in Electrical/ Electronics/ Instrumentation/ Power Electronics is a must. Experience in furnace line operations will be an added advantage.
What We Offer:
Incentives, insurance, and profit-sharing opportunities await the successful candidate.
Role Information:
Job Title: Service Head
Industry: Engineering & Construction
Functional Area: Production, Manufacturing & Engineering
Employment Type: Full Time, Permanent
Role Category: Management
Education: UG - B.E. - Electronics/ Telecommunication, Production/ Industrial, Electrical, Diploma - Electrical, Electronics/ Telecommunication
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