Delivery Manager/Technical Project Manager

1 month ago


Ahmedabad, Gujarat, India Cygnet Infotech Full time

Job Title: Service Delivery Manager

Job Summary:

We are seeking a skilled Service Delivery Manager to lead our service delivery team and ensure the successful delivery of our services to our customers. The ideal candidate will have a strong background in project management, technical delivery, and customer service.

Key Responsibilities:

  • Maintain strong relationships with customers and ensure their needs are met.
  • Lead the service delivery team and manage multiple projects simultaneously.
  • Identify customer pain points and develop solutions to address them.
  • Manage budgets and finances to ensure successful project delivery.
  • Oversee technical delivery and ensure the use of appropriate tools and technologies.
  • Lead the team during crisis or outage situations and troubleshoot technical issues.
  • Assess customer feedback and use creativity to establish, improve, and refine services.
  • Build partnerships with internal and external stakeholders to determine company services, delivery criteria, and solutions for issues that may arise.
  • Support the presales team to win deals by providing technical and functional guidance.
  • Support the sales team to increase revenue from existing services or provide insights for new business from existing customers.

Requirements:

  • Bachelor's degree in a business-related field.
  • Overall 15+ years of experience and 5+ years of delivery management experience.
  • Project management certifications like PMP, Prince2, or Scaled Agile are advantageous.
  • Good computer skills and the ability to use business support software.
  • Strong customer service, project management, and quality control skills.
  • Brilliant resource planning skills.
  • Excellent leadership and customer management skills.
  • Strong teamwork skills and attention to detail.
  • Prior experience at a software services company dealing with international clients is a must.

Skills:

  • A highly motivated person who is passionate about collaborating with others to drive results and can motivate others to do the same to improve the organization.
  • A team player who is open-minded, proactive, and process-driven.
  • Excellent oral and written communication skills with a high attention to detail and impeccable time management skills.
  • Someone who possesses a team-first mentality.
  • Highly proficient with MS Office, Jira, and Confluence (or equivalent tools).
  • Must have knowledge of DevOps, Cloud services, SDLC, Agile methodology, and one or more programming languages.


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