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Senior Service Delivery Specialist

1 month ago

Ahmedabad, Gujarat, India Cygnet Infotech Full time
Job Summary

We are seeking a highly skilled Senior Service Delivery Specialist to join our team at Cygnet Infotech. This is a challenging and rewarding role that requires strong leadership, technical, and communication skills.

About the Role

In this role, you will be responsible for managing multiple projects, ensuring customer satisfaction, and leading a team of service delivery specialists. You will work closely with internal and external stakeholders to deliver high-quality services and meet business objectives.

Key Responsibilities
  • Maintain positive relationships with customers and identify their needs to deliver exceptional service.
  • Lead a team of service delivery specialists, manage conflict, and ensure efficient processes and tasks are carried out.
  • Manage finances and budgets to deliver agreed solutions within defined timelines and costs.
  • Be responsible for technical delivery and efforts put in by the services team.
  • Identify avenues to reduce costs without sacrificing customer satisfaction.
  • Assess customer feedback and use creativity to establish, improve, and refine services.
  • Program Governance with internal & external stakeholders.
  • Build partnerships and liaise with team leaders to determine company services, delivery criteria, and solutions for issues.
  • Support Presales team to win deals by providing techno-functional guidance.
  • Support sales team to increase revenue from existing services or provide insights for new business from existing customers.
Requirements
  • Bachelor's degree in a business-related field.
  • 15+ Years of experience and 5+ years of delivery management experience.
  • Any project management certifications like PMP, Prince2, Scaled Agile will be advantageous.
  • Good computer skills and ability to use business support software.
  • Strong customer service, project management, and quality control skills.
  • Brilliant resource planning skills.
  • Excellent leadership and customer management skills.
  • Strong teamwork skills and attention to detail.
  • Prior experience at software services company in dealing with international clients is a must.
Salary and Benefits

The estimated salary for this role is ₹1,200,000 - ₹1,500,000 per annum, depending on experience and qualifications. The company offers a range of benefits, including health insurance, retirement plans, and opportunities for professional growth and development.