
Patient Account Representative
2 weeks ago
Job Title: Customer Service Representative
We are seeking a skilled and professional Customer Service Representative to join our team. This role involves providing exceptional customer service support and handling collections via phone calls.
The ideal candidate will have strong verbal and written communication skills, with the ability to resolve customer queries in a timely and professional manner. A positive attitude, active listening skills, and good data entry & typing skills are essential for this role.
Key Responsibilities:
- Assess and resolve customer inquiries, requests, and complaints primarily over the telephone ensuring customer satisfaction.
- Utilize sound judgment and make decisions within established procedures for each service request including logging, processing, and tracking inquiries.
- Manage and update customer interactions daily generated through workflows and queues on an account-wise basis.
- Achieve key and critical performance targets.
Required Skills and Qualifications:
- Graduation (any stream)
- 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling
Benefits:
This is a fast-paced, innovative, and constantly changing environment with opportunities to contribute to process improvement ideas. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
About Us:
We are a dynamic and growing organization dedicated to delivering exceptional customer service and support. Our team is passionate about helping customers and making a difference in their lives.
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