Customer Service Representative

2 weeks ago


Bikaner, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000
Delivering Exceptional Customer Experiences

Zybra's mission is to empower businesses with automated accounting solutions, saving time and streamlining finances. As a key member of our team, you'll play a vital role in providing top-notch customer service.

About the Role:

  • Provide timely and informative support via phone, email, or chat, ensuring customer satisfaction and resolving issues efficiently.
  • Assist customers with software-related inquiries and technical problems, utilizing your expertise to find solutions.
  • Offer guidance on using Zybra's accounting software and GST features, helping customers maximize their benefits.
  • Collaborate with the tech team to resolve complex issues, leveraging your problem-solving skills.
  • Maintain accurate records of customer interactions and follow up on unresolved matters.
  • Suggest process improvements for enhanced customer service, staying up-to-date with industry trends and changes in accounting regulations.
  • Develop a deep understanding of Zybra's products and services, enabling you to provide expert support and advice.

What You Need to Succeed:

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Technical skills: proficiency in software applications and systems.
  • Problem-solving and analytical skills.
  • Attention to detail and organizational skills.

Benefits of Working with Us:

We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.

How to Apply:

Apply now and take the first step towards a rewarding career in customer service



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