
Help Desk Associate
2 weeks ago
About our team:
We are a baby tech startup working to reimagine the baby nursery to make it smart, intuitive and delightful.
Our first product is a smart crib that senses early signs of wakeup, learns from the baby's sleep patterns and starts rocking along with music to soothe the baby back to sleep.
We value our people, our customers, our values, and our culture.
Key Responsibilities:- BUILDING & STRENGTHENING CUSTOMER RELATIONSHIPS
- LISTEN, EMPATHIZE AND HELP CUSTOMERS ACHIEVE THEIR GOALS
- MULTI-TASKING WITH INCOMING CHATS AND EMAILS AND HANDLE FOLLOW-UP CHATS AND EMAILS
- ADDRESS, RESOLVE AND RECORD CUSTOMER ISSUES PERTAINING TO BUSINESS GROWTH, BILLING AND GENERAL ACCOUNT SATISFACTION
You will be improving and responsible for:
- RESOLVING AND RECORDING CUSTOMER ISSUES
- DEMONSTRATING THE VALUE OF OUR PRODUCTS THROUGH AMAZING CUSTOMER SUPPORT
Acknowledged Experience:
- Bachelor's degree in English or related field preferred
- Exceptional written communication skills
- A positive disposition, polite, confident, sincere and friendly
- The ability to solve problems quickly on your feet
- Flexibility
- An eye for detail
- Knowledge of CRM is a plus
- 2+ years of experience in customer service
- Competitive salary and benefits
- Fast professional growth: significant responsibility for your project.
- Opportunity to apply in practice and rapidly grow your knowledge.
- Fast-paced work environment
- Ongoing training and development opportunities
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