Operations Manager
1 month ago
At ASSPL - Karnataka, we're seeking a highly skilled and experienced Team Leader to join our Fulfillment Center operations team.
Key Responsibilities:- Manage end-to-end operations for a large site, ensuring seamless execution of inbound and outbound operations, coordinating physical and virtual workflows, and ensuring timely delivery of products to meet customer expectations.
- Drive performance management of team members, preparing and implementing training and development plans to enhance associate skills and productivity.
- Continuously improve the delivery process, attaining a sustained level of delivery performance improvement through data-driven decision-making and process optimization.
- Conduct regular audits to ensure compliance with Amazon standards and policies, including 4M and 5S audits.
- Act as a stand-in for the Area Manager, providing leadership and support to the team during their absence.
- Manage day and night shifts, ensuring seamless operations and minimizing disruptions.
- Consolidate information from various sources to determine daily load plan requirements, adjusting and executing accordingly to meet customer demands.
- Monitor system-generated routing solutions, providing viable alternatives and making decisions on deliveries outside of the normal routing matrix.
- Lead the order batching strategy to ensure efficiency while protecting customer experience, allocating labor from various sources, and directing job duties for FC Associates.
- Perform in-depth problem-solving to ensure successful and continuous operations, training, auditing, and supporting FC Associates to perform Amazon standard operating procedures and utilizing equipment and software.
- Ensure FC associates have proper tools to perform their jobs, coordinating repair or replacement when needed, and communicating with internal and external suppliers using all available communication channels.
- Report and escalate systemic issues to management in a timely manner, participating in initiatives to ensure Safety and Operational Excellence, and identifying, addressing, and resolving safety hazards within the Fulfillment Center.
- Understand processes and daily goals, making recommendations to improve performance, and performing administrative duties and additional functions as needed and determined by management.
- Support and work in all areas of the Fulfillment Center as required and as determined by site management, and support other spokes/fulfillment centers as required and as determined by city leadership.
At ASSPL - Karnataka, we're committed to being the most customer-centric company on earth. To achieve this, we need exceptionally talented, bright, and driven individuals like you. If you're passionate about logistics, supply chain management, and team leadership, we encourage you to apply for this exciting opportunity.
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