Customer Support Representative

3 days ago


Ellore, Andhra Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Support Representative

This role involves handling and resolving multiple customer support activities, including receiving incoming calls, chats, emails, and tickets to provide end-to-end technical and general support resolution to the end-user.

Key Responsibilities:
  • Determine the issue, research, and follow-up steps as necessary for resolution of issues.
  • Answer incoming calls and chats.
  • Troubleshoot device and networking issues reported by users, acting as a liaison between customers, mobile carriers, client policy, and internal teams to provide accurate and timely resolution.
  • Provide customer service/tech support via incoming phone calls, email, and chat.
Required Skills and Qualifications:
  • Proficiency in Portuguese/Spanish and English is required to support our SaaS product.
  • Excellent organizational skills with an appreciation for process and documentation.
  • A team player who thrives in a kind and collaborative environment.
  • Ability to quickly learn how to troubleshoot devices and provide step-by-step instructions.

We Offer:

  • Flexible holiday policy (choose your own holidays).
  • Hybrid working options.
  • Life and medical insurance.
  • Focus on skill development and reimbursement for certifications.
  • Wifi-mobile bill reimbursement.
  • Employee well-being activities.


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