Customer Support Representative
3 days ago
This role involves handling and resolving multiple customer support activities, including receiving incoming calls, chats, emails, and tickets to provide end-to-end technical and general support resolution to the end-user.
Key Responsibilities:- Determine the issue, research, and follow-up steps as necessary for resolution of issues.
- Answer incoming calls and chats.
- Troubleshoot device and networking issues reported by users, acting as a liaison between customers, mobile carriers, client policy, and internal teams to provide accurate and timely resolution.
- Provide customer service/tech support via incoming phone calls, email, and chat.
- Proficiency in Portuguese/Spanish and English is required to support our SaaS product.
- Excellent organizational skills with an appreciation for process and documentation.
- A team player who thrives in a kind and collaborative environment.
- Ability to quickly learn how to troubleshoot devices and provide step-by-step instructions.
We Offer:
- Flexible holiday policy (choose your own holidays).
- Hybrid working options.
- Life and medical insurance.
- Focus on skill development and reimbursement for certifications.
- Wifi-mobile bill reimbursement.
- Employee well-being activities.
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