Customer Support Representative

3 days ago


Ellore, Andhra Pradesh, India beBeeCustomer Full time ₹ 7,64,500 - ₹ 10,82,000

Job Overview

This role provides customer support through phone calls, focusing on outbound contacts with insurance companies and end customers. The ideal candidate has experience in RCM/DME for at least 1 year and possesses strong verbal and written communication skills.

Key Responsibilities:

  • Resolve customer inquiries, requests, and complaints via telephone, ensuring prompt resolution at the first point of contact.
  • Exercise sound judgment to make informed decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key performance targets, ensuring efficiency measures align with performance objectives and process guidelines.

Requirements:

  • Graduation (any stream)
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

Essential Skills and Competencies:

  • Strong verbal and written communication skills
  • Ability to resolve customer queries efficiently
  • Focus on delivering a positive customer experience
  • Professional approach with courtesy and empathy


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