
Customer Support Specialist
21 hours ago
We are seeking a highly skilled and experienced Customer Service Representative to provide exceptional support to our users. As the primary point of contact, you will be responsible for resolving customer queries, complaints, and ensuring every interaction is positive and memorable.
Main Responsibilities:- Respond promptly to customer inquiries via various channels including chat, calls, and email regarding app usage, account issues, payments, and services.
- Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
- Troubleshoot and resolve customer issues, escalating complex cases when necessary, in collaboration with other departments to address recurring issues and improve user satisfaction.
- Maintain accurate records of customer interactions and feedback to drive process improvement and enhance the overall user experience.
- Bachelor's degree in any discipline.
- 1-3 years' experience in customer service or executive roles.
- Excellent communication skills in English and Hindi.
- Strong problem-solving and multitasking abilities.
- Patient and customer-first mindset.
The ideal candidate will have excellent interpersonal and communication skills, be able to work effectively in a team environment, and possess a strong passion for delivering exceptional customer experiences.
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