Telecom Infrastructure Specialist

2 days ago

Bengaluru, Karnataka, India beBeeTelecom Full time ₹ 20,00,000 - ₹ 25,00,000

Rakuten Symphony is reimagining telecom and transforming supply chain norms.

We are changing outdated thinking that threatens the industry's pursuit of rapid innovation and growth.

The company has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region.

We have ambitions to provide an innovative cloud-native telco platform for our customers.

To achieve this goal, we are looking for individuals with top talent from around the globe to join our team across all functional areas of our business.

We seek motivated and experienced Open-Source Software (OSS) Support Engineers with a strong background in the Telecom domain.

You will be responsible for providing technical support and guidance to our users and customers who are utilizing our open-source telecom software and related technologies.

Your key contributions will include ensuring user satisfaction, fostering a strong open-source community within the telecom space, and driving the adoption of our OSS solutions in the telecommunications industry.

You will respond to user inquiries and support requests via email, forums, chat, and other channels in a timely and professional manner.

Troubleshoot and resolve technical issues related to our open-source telecom software, including installation, configuration, usage, integration with telecom infrastructure, and performance optimization.

Analyze logs, debug code, and identify root causes of problems, focusing on telecom protocols and network architectures.

Develop workarounds and permanent solutions to prevent incident recurrence.

Provide clear explanations of technical concepts and solutions to users with varying levels of technical expertise in the telecom domain.

Monitor Applications performance and proactively address issues to maintain optimal Customer Experience.

Contact point for all Escalations from Customer, Engineering and Business teams.

Provide feedback to the development team on user experience and product usability.

Validate new products and SW releases handover to Operations.

Provide support for DevOps tools and infrastructure, monitor, troubleshoot, and resolve issues related to cloud environments.

Ensure interworking of OSS applications to multiple network Elements with all functions working well.

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