Telecom Software Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time US$ 12,00,000 - US$ 14,00,000
Telecom Software Support Specialist

We are seeking a highly motivated and experienced professional to join our team as a Telecom Software Support Specialist.

Key Responsibilities:
  • Respond to user inquiries and support requests via various channels in a timely and professional manner.
  • Troubleshoot and resolve technical issues related to open-source telecom software, including installation, configuration, usage, integration with telecom infrastructure, and performance optimization.
  • Analyze logs, debug code, and identify root causes of problems, with a focus on telecom protocols and network architectures.
  • Active ownership in problem & incident management, troubleshooting, and resolution of OSS application issues.
  • Develop workarounds or permanent solutions to prevent incident recurrence.
  • Provide clear and concise explanations of technical concepts and solutions to users with varying levels of technical expertise in the telecom domain.
  • Perform to maintain operational KPI/SLA of the department.
  • Monitor applications performance and proactively address issues to maintain optimal customer experience.
  • Contact point for all escalations from customer, engineering, and business teams.
  • Provide feedback to the development team on user experience and product usability.
  • Validate new products and SW releases handover to operations.
  • Support DevOps tools and infrastructure (e.g. Jenkins, Docker, Kubernetes), Additionally monitor, troubleshoot, and resolve issues related to cloud environments.
  • Ensure interworking of OSS applications to multiple network elements with all functions working well (e.g. PS element, CS element, RAN, BSS, Messaging Box).
  • Works closely with various support organizations and cross-functional teams to achieve successful new product rollouts.
  • Contribute to the development of automated tools and scripts to improve support efficiency.
  • Support CI/CD pipeline automation with Jenkins or similar tools.
  • Communicate appropriately regarding faults as well as changes in line to expected KPIs.

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