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Regional Product Implementation Lead
2 weeks ago
We are looking for a skilled professional to join our team as a Regional Product Implementation Manager. This role is focused on translating insurance product configurations into live client implementations, ensuring accuracy, compliance, and seamless integration with platforms and partner ecosystems.
The ideal candidate combines strong insurance domain expertise with technical and operational acumen, driving client onboarding, plan configuration, and platform readiness across multiple regions. You will act as the bridge between clients, business stakeholders, and technology teams to ensure successful and timely implementations.
- Lead end-to-end implementation of group insurance products (GMC/GHI, GPA, GTL, OPD, CI, modular, Flex wallet-based designs).
- Engage with clients to capture requirements and translate plan designs into technical portal specifications.
- Deliver product and platform demonstrations (UAT/Demo) to client stakeholders. Design, document, and validate plan configurations for Application Configuration teams.
- Oversee configuration quality through testing, audits, and QA processes. Collaborate with technology teams on integrations (Enhancement, API, SSO, SFTP etc.). Act as the regional point of contact for internal business stakeholders, clients, and insurers.
- Provide oversight to configuration specialists, including task allocation and performance monitoring.
- Mentor team members and share best practices for scalable implementations.
- Define and enforce QA/testing frameworks to ensure accuracy and compliance.
- Drive process improvements and automation initiatives to increase implementation efficiency.
- Ensure adherence to InfoSec, regulatory, and operational standards during client rollouts.
What you need to have:
Experience & Qualifications
- 8–10 years of experience in insurance product implementation in B2B, configuration, or solution delivery.
- Prior experience with complex group health/benefits insurance implementations is mandatory and non-negotiable.
- Strong exposure to B2B health insurance platforms and enterprise client rollouts. Bachelor's degree in Engineering, Technology, Business, or related field. PMP/PMI-ACP or SAFe Product Owner/Manager certification must.
Technical & Domain Skills
- Hands-on expertise in Excel, SQL, VBA/Macro scripting; working knowledge of Python scripting preferred.
- Strong understanding of Health domain, insurance plan design, enrolment workflows, and data exchange models.
- Familiarity with SSO, API integrations, and SFTP-based data exchange.
- Experience defining and executing QA/testing processes for insurance systems.
What makes you stand out:
- Excellent client-facing communication and stakeholder management skills.
- Strong analytical, documentation, and problem-solving abilities.
- Ability to work independently and drive implementations to closure with minimal supervision.
- Demonstrated ability to manage cross-functional collaboration in matrixed environments.
Why choose this role:
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
