Service Experience Specialist

2 days ago

Ratnagiri, Maharashtra, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Service Experience Specialist

Overview:

This role requires a customer-focused individual who can provide top-notch support to customers through various communication channels. The ideal candidate will be able to troubleshoot and resolve technical issues, process orders, and address customer complaints in a professional manner.

Responsibilities:

  • Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
  • Assist customers with product or service-related questions, concerns, and issues, ensuring their satisfaction.
  • Troubleshoot and resolve technical issues, guiding customers through the solution process.
  • Process and track customer orders, returns, exchanges, and refunds.
  • Ensure that customer orders are fulfilled correctly and on time, and update customers on their order status.
  • Handle billing inquiries, including discrepancies, charges, and payment issues.
  • Address customer complaints and concerns in a professional and empathetic manner, aiming for swift and effective resolutions.
  • Escalate complex issues to higher-level support or management, ensuring that they are addressed appropriately and promptly.
  • Follow up with customers to ensure they are satisfied with the resolution of their concerns.

Qualifications:

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Proven experience in a customer service or support role, ideally in a call center or customer-facing environment.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Ability to remain calm and professional in challenging situations.
  • Basic computer skills and experience with CRM systems (e.g., Zendesk, Freshdesk, Salesforce).
  • Strong multitasking skills and the ability to manage several tasks simultaneously.
  • A customer-first mindset with a passion for delivering exceptional service.

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