
Branch Operations Manager
5 days ago
Job Overview:
We are seeking an experienced and highly motivated Branch Operations Manager to oversee the daily operations of our branch.
The successful candidate will be responsible for managing staff, ensuring customer satisfaction, implementing business strategies, maintaining regulatory compliance, and supporting branch growth and profitability.
Main Responsibilities:
Oversee day-to-day operations in the branch
Manage resources for driver, gunman & custodian hubs
Plan routes, assign duties, and conduct audits
Ensure timely withdrawal/collection and loading/depositing on the same day as intended
Implement and monitor operations in line with agreed Service Level Agreements (SLAs)
Conduct surprise audits to ensure adherence to laid-down processes by the team
Assist ATM Executive with collecting, collating, recording & reporting day-to-day operations
Maintain hassle-free operations by administering requirements for availability during operations
Prepare crew rosters as per route dispatch time
Maintain hardcopy records of Takeover & Handover of ATMs
Adhere to all-risk mitigation procedures to avoid cash loss during operations
Dispatch routes from Branch/Vault Office in a timely manner
Follow up with Vault officer/Bank Officials on issuance of cash to custodians for ATMs Replenishment
Brief the team on assigned tasks, SOPs of operations, and company policies
Requirements:
High school diploma or equivalent required; bachelor's degree preferred
Minimum 5 years of experience in a similar role
Excellent communication and leadership skills
Ability to work in a fast-paced environment and prioritize tasks effectively
Familiarity with financial regulations and industry standards
Benefits:
Competitive salary and benefits package
Opportunities for career growth and professional development
A dynamic and supportive work environment
What We Offer:
A chance to work with a leading organization in the industry
A competitive compensation package
Ongoing training and development opportunities
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