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Operations Team Lead

2 weeks ago

Thoothukudi, Tamil Nadu, India beBeeBranch Full time ₹ 20,00,000 - ₹ 25,00,000
Job Opportunity

A seasoned professional is required to oversee the day-to-day operations of a branch.

Main Responsibilities
  • Foster exceptional customer relationships, ensure prompt issue resolution, and maintain high client satisfaction.
  • Collaborate with teams across departments to optimize processes and streamline services within the branch.
  • Develop and implement efficient operational systems and monitor their effectiveness.
  • Handle crisis situations with poise and expertise.
  • Nurture strong connections with clients, suppliers, employees, government entities, and other stakeholders.
Fleet Management Strategies
  • Evaluate fleet management practices against company standards and policies.
  • Assign vehicles to clients based on their specific needs.
  • Verify that all vehicles meet company specifications.
  • Maintain an optimal ratio of drivers to fleet vehicles.
Sales Growth & Service Excellence
  • Pursue new business opportunities and increase sales from existing clients to meet performance targets.
  • Analyze market trends and performance metrics to inform business decisions.
  • Meet or exceed set sales targets and address major customer complaints.
Financial Oversight
  • Prepare annual budgets for the branch.
  • Monitor cash flow and practice cost control.
  • Effectively manage accounts receivable.
  • Ensure compliance with all statutory regulations.
  • Provide regular financial reports to the corporate office.
HR & Administrative Support
  • Optimize branch administration for maximum efficiency.
  • Ensure adequate staffing in Customer Service and Drivers teams with competent professionals.
  • Conduct regular team member appraisals to assess performance.
  • Implement and monitor statutory compliance.
  • Maintain ISO quality standards.
  • Manage contractual employees effectively.