Technical Support Expert

1 day ago


Hyderabad, Telangana, India beBeeSupport Full time ₹ 1,00,00,000 - ₹ 1,30,00,000
Job Title: Technical Support Expert

We are seeking a highly skilled and experienced technical support specialist to join our 24/7 platform support team.

About the Role

This is an exciting opportunity to play a pivotal part in delivering exceptional customer experiences while troubleshooting complex technical issues.

Key Responsibilities:
  • Provide technical support and act as a second-line responder for resolving customer-impacting incidents.
  • Analyse detailed technical logs to troubleshoot and resolve issues efficiently.
  • Troubleshoot technical issues, dig into data to identify root causes, and advise on fixes.
  • Monitor the platform's performance and key performance indicators (KPIs) using state-of-the-art tools.
  • Expand skills and knowledge on OTT and linear delivery, as well as other areas of the business.
Requirements:
  • Experience with incident management from a technical perspective.
  • Knowledge of KPIs that indicate performance and customer experience.
  • Experience working with APM tooling, such as New Relic, Coralogix, and Conviva.
  • AWS Microservice expertise, including ECS, Lambda, SQS, and CloudWatch.
  • Experience acting as a technical point of contact for first and second-line triaging and escalation.

DAZN Values: Ambitious, Inventive, Passionate, Brave, and Supportive.



  • Hyderabad, Telangana, India beBeeTechnical Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Highly Skilled Technical Support Expert WantedWe are seeking a proactive and skilled professional to join our growing team as a Senior Technical Support Engineer. This role is ideal for a hands-on individual who thrives on solving complex technical issues, working directly with customers, and collaborating with cross-functional teams to ensure high service...


  • Hyderabad, Telangana, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 25,00,000

    Technical Support SpecialistWe are seeking an experienced technical support professional to join our team in a key role. In this position, you will leverage your expertise in scripting, troubleshooting, and cloud technologies to manage and resolve complex customer issues on the ServiceNow platform.Main Responsibilities:Provide expert support for Service Now...


  • Hyderabad, Telangana, India beBeeWindows Full time ₹ 8,00,000 - ₹ 12,00,000

    Exceptional Technical Support Opportunities for Windows ExpertsWe are seeking a skilled Senior Technical Process Executive to join our team in Hyderabad. If you have experience in technical support and are passionate about delivering exceptional customer service, this could be the perfect opportunity for you.About the Role:Position: Senior Technical Process...


  • Hyderabad, Telangana, India beBeeExceptional Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Description:About the Role:Seeking a skilled IT support professional to provide exceptional services. As a technical expert, you will be the first point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.Key Responsibilities:Provide first-level technical support and resolve...

  • Technical Support

    4 days ago


    Hyderabad, Telangana, India Clarity Consulting Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Provide expert technical support via voice interactions.Perform installation, configuration, and troubleshooting of various Windows operating systems.Configure and troubleshoot mail clients such as Microsoft Outlook, POP3/IMAP, and Office 365.Diagnose and resolve a wide range of technical problems efficiently, providing timely and accurate...


  • Hyderabad, Telangana, India beBeeLeadership Full time US$ 1,00,000 - US$ 1,70,000

    Technical Leadership RoleThis is an exceptional opportunity to lead a team and drive operational excellence in the field of technical support.We are seeking a highly skilled and experienced individual who can provide critical product support, lead their team, and act as a subject matter expert for one or more services.Lead a team in supporting our business...


  • Hyderabad, Telangana, India beBeeApplication Full time ₹ 15,00,000 - ₹ 25,00,000

    Job RoleTechnical Support Specialist and Application Delivery IIWe are seeking a skilled professional to provide high-quality technical support for on-prem and cloud applications.The successful candidate will have excellent troubleshooting skills, with the ability to monitor system health and ensure smooth operation of production and non-production...


  • Hyderabad, Telangana, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical Support SpecialistWe are seeking a highly skilled technical professional to provide expert support and resolve technical software issues. As a technical support specialist, you will be responsible for providing exceptional customer service via remote support or on-site visits.Key Responsibilities:Provide technical support to customers...


  • Hyderabad, Telangana, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Technical Support AdvocateWe are seeking a skilled Technical Support Advocate to join our team. As a key member of our support organization, you will be responsible for providing exceptional customer service and technical support to our customers.Job DescriptionRole Overview:You will be the frontline representative for our consumer products,...


  • Hyderabad, Telangana, India Tungsten Automation Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Tungsten Automation is seeking a Technical Support Intern to work within the Technical Support division. You will work within a fast-paced environment alongside our Technical Support departmentThe Technical Support Intern is responsible for providing 1st level technical support to end customers of Tungsten Automation Corporation desktop products, and...