Technical Support Expert

3 days ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Technical Support Advocate

We are seeking a skilled Technical Support Advocate to join our team. As a key member of our support organization, you will be responsible for providing exceptional customer service and technical support to our customers.

Job Description

Role Overview:

You will be the frontline representative for our consumer products, responsible for assisting customers with technical issues related to our software, hardware, and services. Your primary goal is to provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

  • Customer Interaction:
    • Understand customer concerns and empathize with their situation.
    • Provide clear explanations of technical concepts to non-technical users.
  • Troubleshooting:
    • Determine the root cause of technical issues and resolve them efficiently.
    • Escalate complex issues to higher tiers when necessary.
  • Product Knowledge:
    • Develop expertise in our products, including Windows, Office Microsoft365, and more.
Required Skills and Qualifications

Qualifications:

To succeed in this role, you must have a strong understanding of computer systems, networks, and software applications. You should also possess excellent communication and problem-solving skills.

Preferred Qualifications:

Any graduate with additional certifications in customer service or upskilling will be preferred.

Benefits

Working Hours:

This role requires working 24/7 flexible shifts. You must be willing to adapt to changing schedules and work independently with minimal supervision.

Training Programs:

You will be required to complete specific and dedicated training programs set by our client.

Others

Customer Feedback:

Collect feedback from customers and identify areas for improvement.

Quality Assurance:

Meet performance metrics related to response time, resolution time, and customer satisfaction.

Must-Haves:

  • Excellent communication skills.
  • Ability to work on US shift timings.
  • Completion of specific and dedicated training programs set by our client.

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