
Technical Support Expert
2 days ago
Job Role
Technical Support Specialist and Application Delivery II
We are seeking a skilled professional to provide high-quality technical support for on-prem and cloud applications.
The successful candidate will have excellent troubleshooting skills, with the ability to monitor system health and ensure smooth operation of production and non-production environments. They will collaborate with teams to resolve incidents, support deployments, and maintain documentation.
Key Responsibilities:
- Provide timely support for application and system issues (L1 & L2).
- Monitor application performance and alerts.
- Troubleshoot and resolve technical issues or escalate as required.
- Support production deployments, patching, and configuration changes.
- Develop and maintain system documentation and dashboards.
- Collaborate with development, operations, and business teams.
- Follow incident, change, and problem management practices.
- Participate in shift-based or on-call support rotation.
Requirements:
- 5+ years of experience in technical support.
- Strong knowledge of Linux/Unix, Windows, SQL, Shell scripting, Monitoring tools, CI/CD, SDLC, Agile/Scrum, Application support, Incident & problem management.
- Flexible shift work and immediate notice period preferred.
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