IT Service Delivery Technician

4 days ago


Pune, Maharashtra, India beBeeOperational Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Title: Technology Operations Specialist

Role Overview:

As a key member of our technology team, the Technology Operations Specialist plays a vital role in ensuring the smooth operation of electronic payment systems. This involves recommending and implementing innovative solutions to enhance service performance.

Key Responsibilities:

  1. Collaborate with stakeholders to develop procedures that guarantee service excellence, including analyzing needs related to electronic payment platforms, constraints, and process optimization.
  2. Support customer commitments by processing requests and incidents, defining production requirements, managing relationships between customers and service providers, and generating activity reports.
  3. Provide exceptional user support by offering technical assistance, anticipating user needs, and contributing to technical documentation and incident monitoring.
  4. Participate in shift work or on-call duty as required.

Required Skills and Qualifications:

  • Technical operations expertise
  • Service delivery and management
  • Production support and application support
  • Incident and change management
  • Unix/Linux server administration and shell/batch scripting
  • Database management (Oracle/PostgreSQL)

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