
IT Service Delivery Technician
4 days ago
Role Overview:
As a key member of our technology team, the Technology Operations Specialist plays a vital role in ensuring the smooth operation of electronic payment systems. This involves recommending and implementing innovative solutions to enhance service performance.
Key Responsibilities:
- Collaborate with stakeholders to develop procedures that guarantee service excellence, including analyzing needs related to electronic payment platforms, constraints, and process optimization.
- Support customer commitments by processing requests and incidents, defining production requirements, managing relationships between customers and service providers, and generating activity reports.
- Provide exceptional user support by offering technical assistance, anticipating user needs, and contributing to technical documentation and incident monitoring.
- Participate in shift work or on-call duty as required.
Required Skills and Qualifications:
- Technical operations expertise
- Service delivery and management
- Production support and application support
- Incident and change management
- Unix/Linux server administration and shell/batch scripting
- Database management (Oracle/PostgreSQL)
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