IT Services Delivery Leader

4 days ago

Pune, Maharashtra, India beBeeDelivery Full time
Job Overview

We are seeking an experienced Delivery and Service Manager to oversee the delivery of IT services in a global or multi-site environment.

The successful candidate will have a proven track record in managing IT services, with a focus on efficiency, user satisfaction, and cost control.

Key Responsibilities
  • Develop and implement strategies for delivering high-quality IT services that meet customer needs and expectations.
  • Collaborate with cross-functional teams to ensure seamless service delivery, including onsite support partners and global/local partner companies.
  • Manage contractual and payment processes for partner/service companies, ensuring compliance with defined commitments.
  • Oversee the management of IT assets, including tracking, optimization, and lifecycle management.
  • Implement opportunities for service improvement and operational efficiency, continuously monitoring and analyzing user satisfaction.
  • Provide support for site-specific local IT projects, leveraging ServiceNow for ITIL-based process management and service tracking.
Required Skills and Qualifications
  • Strong understanding of contractual obligations, vendor management, and payment processes.
  • Proven experience in IT service management, with a focus on efficiency and user satisfaction.
  • Proficiency in ITIL processes, with hands-on experience using ServiceNow or similar ITSM tools.
  • Excellent communication and stakeholder management skills to interact with business units, service providers, and IT teams.
  • Experience in budget management and cost control within an IT environment.
  • Strong analytical and problem-solving skills to drive continuous improvement initiatives.
  • Solid background in asset management, including tracking, optimization, and lifecycle management.
  • Experience in managing IT services in a global or multi-site environment.
  • Familiarity with network (NET), digital applications (DAP), and end-user experience (EUX) services.

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