
Exceptional Service Delivery Executive
5 days ago
Job Description:
As a Service Delivery Operations Manager, you will be responsible for ensuring that our doorstep service teams meet their key performance indicators (KPIs) while delivering exceptional customer experiences. You will monitor and control the service quality according to our standards, adopting best practices and implementing them at service centers and for the service fleet.
You will also be responsible for monitoring customer complaints, addressing them promptly, and initiating corrective actions as needed. Additionally, you will provide technical support to local doorstep service teams across multiple locations.
Key Responsibilities:
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3 weeks ago
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