Customer Lifecycle Manager

3 days ago

Mangalore, Karnataka, India beBeeRetention Full time ₹ 9,00,000 - ₹ 11,00,000
Customer Retention Specialist Job Summary

Strengthen relationships with loyal customers by managing their lifecycle, personalization, loyalty, and repeat purchase growth across digital channels.

Key Responsibilities:

  • Create customer retention journeys: onboarding, engagement, repeat, cross-sell, win-back, and churn prevention.
  • Increase Repeat Purchase Rate, AOV, and CLV through targeted CRM strategies.
  • Segment customers using RFM (Recency, Frequency, Monetary) and behavioral cohorts.
  • Own CRM campaigns across Email, SMS, WhatsApp, and Push Notifications with sharp personalization.
  • Collaborate with performance marketing and creative teams to craft high-converting retention campaigns.
  • Ensure consistent brand voice, empathy, and care in all CRM communications.
  • Strengthen Loyalty Program – driving sign-ups, redemptions, and customer delight.
  • Develop VIP & Subscriber Programs to improve LTV.
  • Partner with CX teams to ensure issue resolution translates into retention opportunities.
  • Track key retention metrics: Repeat Rate, Churn %, LTV, CAC:CLV ratio, ROAS on retention.
  • Run A/B tests to optimize messaging, cadence, and offers.
  • Build weekly dashboards and insights for leadership.

Required Skills:

  • Manage CRM/automation tools like Klaviyo, WebEngage, MoEngage, Clevertap, Shopify CRM integrations.
  • Drive data hygiene, personalization logic, and automation workflows.
  • Explore AI-driven segmentation and predictive churn tools.

Benefits of Working with Us:

Join a fast-paced, entrepreneurial environment where ideas are valued. Work in a purpose-led, sustainable brand shaping the future of clean beauty.

About Our Culture:

We foster a culture of innovation, teamwork, and continuous learning. If you're passionate about customer success and have what it takes to thrive in our dynamic environment, we'd love to hear from you.

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