Frontline Customer Care Manager

19 hours ago

Mangalore, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 25,00,000
Customer Experience Leader

We are seeking a seasoned and results-driven Customer Service Team Lead to spearhead our customer support team in delivering exceptional service to our customers.

  • Lead and manage a high-performing team of customer support representatives, fostering an environment of continuous improvement and excellence.
  • Maintain the highest standards of customer satisfaction by monitoring interactions and providing constructive feedback and coaching to team members.
  • Develop and implement process enhancements to optimize efficiency and effectiveness, driving business growth and market competitiveness.
  • Analyze customer feedback, identifying opportunities for process improvements and areas for strategic development.
  • Collaborate with stakeholders to design and implement innovative solutions that elevate customer experience, driving customer loyalty and retention.
  • Motivate and inspire team members to achieve their targets and goals, recognizing and rewarding outstanding performance.

Requirements:

  • Minimum 8-10 years of experience in a customer-facing role, with at least 5 years in a leadership or supervisory capacity.
  • Superior communication skills, both written and verbal, with the ability to adapt to diverse audience needs.
  • Excellent interpersonal skills, with the capacity to build strong relationships with internal and external partners.
  • Strong problem-solving skills, with the ability to analyze complex data and make informed decisions under pressure.
  • Able to thrive in a fast-paced environment, managing multiple priorities and deadlines while maintaining exceptional attention to detail.

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