Patient Care Coordinator

3 days ago

Mangalore, Karnataka, India beBeeAdministrative Full time ₹ 4,50,000 - ₹ 7,50,000
Job Description

We are seeking a highly organized and articulate professional with a passion for healthcare administration to join our team as a Patient Service Specialist. This full-time, remote position involves providing essential administrative and patient support for a U.S.-based physical and rehabilitation medicine clinic.

The Patient Service Specialist will be the first point of contact for patients, therapists, and staff, managing the day-to-day operations of the front office remotely. This role is vital in ensuring smooth communication and efficient patient flow.

Key Responsibilities:

  • Financial & Administrative Support: Collaborate with the billing team on insurance verification, billing, and session authorizations. Educate patients on their insurance benefits and handle co-pay collection.
  • Scheduling & Coordination: Manage patient appointments, assist with transportation arrangements, and coordinate with home care schedulers.
  • Patient Management: Assist clinic therapists, monitor patient evaluations, and track patient discharge lists. Proactively address patient no-shows and cancellations to ensure continuity of care.
Required Skills & Qualifications

To excel in this role, you should possess the following skills and qualifications:

  • Experience: Minimum of one (1) year of experience in administrative and medical office roles, specifically with scheduling.
  • Communication: Excellent verbal and written communication skills with a clear, neutral accent (preferably American or British).
  • Software Proficiency: Experience with Electronic Medical Records (EMR) systems such as Epic, AthenaHealth, or WebPT is required. Proficiency in Microsoft Office (Word, Excel) and Google Applications (Sheets, Docs, Calendar) is a plus.
  • Work Hours: You must be available to work from Monday to Thursday, 5:30 PM to 6:30 AM IST, and Friday, 5:30 PM to 4:30 AM IST.
Benefits

This is a full-time, remote position that offers the opportunity to work in a dynamic and supportive environment. If you are a motivated and detail-oriented individual who is passionate about delivering excellent patient service, we encourage you to apply.

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