Technical Product Advocate

11 hours ago


Mangalore, Karnataka, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000
Job Description

As a Technical Support Specialist, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services.

You will provide timely and effective solutions, ensuring a positive customer experience.

The role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  1. Customer Interaction
  • Troubleshoot technical issues reported by customers via phone, chat, or email.
  • Understand customer concerns, ask relevant questions, and empathize with their situation.
  • Clearly explain technical concepts to non-technical users.
Product Knowledge
  • Develop expertise in Microsoft products, including Windows, Office, and Surface devices.
  • Stay informed about product updates, patches, and known issues.
  • Guide customers on using self-help resources and online documentation.
Issue Resolution
  • Escalate complex issues to higher tiers when necessary.
  • Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
  • Document interactions, solutions, and follow-up actions in the support system.
Customer Satisfaction
  • Strive for first-contact resolution whenever possible.
  • Maintain a positive and professional demeanor even during challenging interactions.
  • Collect feedback and identify areas for improvement.
Cross-Functional Teams
  • Collaborate with other teams (engineering, product management) to address recurring issues.
  • Contribute to internal knowledge bases and share best practices.


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