Senior Guest Experience Coordinator

7 days ago


Mumbai City Pune Delhi NCR, India beBeeGuestServices Full time ₹ 2,50,000 - ₹ 5,00,000
Job Title: Senior Associate Guest RelationsAbout the Role:We are seeking an experienced and professional Guest Services Coordinator to join our team.The ideal candidate will have a passion for delivering exceptional guest experiences and possess excellent communication, organizational, and problem-solving skills.Key Responsibilities:• Review arrival lists to welcome guests and ensure seamless check-in processes.• Provide personalized assistance to special guests, including VIPs, and respond to their inquiries in a timely and courteous manner.• Prepare welcome folders with relevant information and materials to enhance the guest experience.• Offer expert advice on hotel amenities, services, and local attractions, promoting our offerings and exceeding guest expectations.• Anticipate and meet the needs of our valued guests, building strong relationships through proactive communication and empathy.• Assist with tasks such as confirming travel arrangements, taking messages, and providing support during guest stays.• Address customer complaints in a fair and efficient manner, escalating issues to management when necessary.• Maintain accurate records and reports, ensuring compliance with quality standards and company policies.• Collaborate with colleagues to ensure smooth day-to-day operations and achieve common goals.• Continuously improve service delivery by identifying areas for enhancement and implementing changes.Requirements:• 1+ year of experience in a similar role or related field.• Excellent communication and interpersonal skills.• Ability to work effectively in a fast-paced environment.• Strong problem-solving and conflict resolution skills.• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).• Availability to work varied shifts, including weekends and holidays.Benefits:• Competitive salary and benefits package.• Opportunities for career growth and professional development.• Recognition and rewards for outstanding performance.Other Information:This is a full-time position requiring regular attendance and adherence to scheduled hours.Applicants must be eligible to work in [country/region] and provide proof of employment eligibility upon hire.

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