Customer Journey Expert

2 weeks ago

Cochin, Kerala, India beBeeCustomer Full time ₹ 70,00,000 - ₹ 90,00,000

Unlock a World of Excellence

The Customer Experience team is a dynamic group of professionals who thrive on empathy, precision, and care. We're not just any team—we're the heart of our organization, ensuring that every customer feels valued and appreciated.

As a Customer Experience Executive, you'll be at the forefront of delivering exceptional customer journeys with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings.

Key Responsibilities:

  • Deliver Top-Notch Support: Ensure every customer query is met with a quality response, following our SOPs to keep interactions smooth and efficient.
  • Be a Customer Advocate: Tune in to what our customers really need and guide them through using specific features that make a difference.
  • Dive into Problem-Solving: Analyze and report product issues by exploring different scenarios or stepping into the customer's shoes.
  • Keep Our Knowledge Base Sharp: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
  • Collaborate and Innovate: Share feature requests and clever workarounds with the team to keep our product evolving.
  • Stay Ahead of the Curve: Inform our customers about the latest features and functionalities as soon as they're available.
  • Ensure Resolution: Follow up with customers to make sure everything's running smoothly on their end.
  • Amplify the Customer Voice: Collect feedback directly from customers and share these insights with our teams to drive innovation and improvement.

Requirements:

  • Bring Your Experience: Have at least 2 years in a customer-facing role? Great If you're a fresher with outstanding communication skills, we'd love to hear from you too.
  • Versatile Support: Ready to tackle it all? You'll be handling calls, chats, and emails, so flexibility is key.
  • Customer-Centric Approach: We're all about our customers—you should be too.
  • Tech-Savvy: Familiar with help desk software and remote support tools? Even better if you know your way around CRM systems.
  • Communication Pro: Strong communication and problem-solving skills are a must. We need someone who's fluent in both English and Hindi.
  • Juggle Like a Pro: Multitask in our fast-paced environment, adapting quickly to whatever comes your way.

What We Offer:

  • A dynamic work environment where you can grow professionally and personally.
  • Ongoing training and development opportunities to enhance your skills.
  • A collaborative and supportive team that values open communication.
  • Competitive compensation and benefits package.
  • Flexible working arrangements to balance work and personal life.

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