Dedicated Customer Service Associate

16 hours ago

Cochin, Kerala, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000
Customer Support Expert

Key Responsibilities:

  • Respond to customer inquiries via phone or email.
  • Provide timely and accurate solutions to customer issues.
  • Escalate unresolved queries to the appropriate internal teams.
  • Maintain accurate records of customer interactions.
  • Collaborate with cross-functional teams to enhance customer satisfaction.
  • Adhere to established processes and service level agreements (SLAs).

Requirements:

  • Excellent communication and interpersonal skills are essential.
  • Ability to work in a team environment and handle pressure situations is crucial.
  • Strong problem-solving skills and a proactive attitude are necessary.
  • Basic understanding of customer support tools and CRM systems is beneficial.
  • Individuals with strong communication skills are encouraged to apply.

We are seeking a skilled Customer Support Expert to join our organization. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences.

As a Customer Support Expert, you will be responsible for responding to customer inquiries, resolving issues, and maintaining accurate records. You will also collaborate with cross-functional teams to enhance customer satisfaction and adhere to established processes.

To succeed in this role, you must be able to work effectively in a team environment, handle pressure situations, and maintain a high level of professionalism. If you are a motivated and customer-focused individual with strong communication skills, we encourage you to apply for this exciting opportunity.

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