Dedicated Customer Engagement Specialist

2 days ago


Cochin, Kerala, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 60,00,000

Job Title: Customer Service Representative

  • Role Overview:
  • We are seeking experienced and energetic customer service representatives to support our US-based clients.
  • The ideal candidate should have excellent English communication skills, experience in international customer service, and the ability to handle high-pressure customer interactions with professionalism.
Key Responsibilities:
  • Handle Inbound and Outbound Customer Calls:
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
  • Education: Graduate in any stream.
  • Experience: 2–4 years of experience in US voice process/customer support.
  • Communication Skills: Excellent verbal communication skills in English (mandatory).
  • Career Advancement Opportunities: Familiarity with CRM tools and call center software.
  • Flexibility: Ability to work night shifts and meet performance metrics.
Preferred Attributes:
  • US Accent Experience: US accent experience supporting North American clients.
  • Problem-Solving Attitude: Problem-solving attitude with the ability to think on your feet.
Benefits:
  • Competitive Salary: Competitive salary and performance incentives
  • Career Growth: Career advancement opportunities
  • Retention Bonus: One-Year retention bonus
  • Allowances: Allowances


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