
Dedicated Customer Engagement Specialist
2 days ago
Job Title: Customer Service Representative
- Role Overview:
- We are seeking experienced and energetic customer service representatives to support our US-based clients.
- The ideal candidate should have excellent English communication skills, experience in international customer service, and the ability to handle high-pressure customer interactions with professionalism.
- Handle Inbound and Outbound Customer Calls:
- Resolve queries related to products, services, billing, or technical issues.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure high levels of customer satisfaction through prompt and efficient service.
- Adhere to process workflows, scripts, and quality standards.
- Education: Graduate in any stream.
- Experience: 2–4 years of experience in US voice process/customer support.
- Communication Skills: Excellent verbal communication skills in English (mandatory).
- Career Advancement Opportunities: Familiarity with CRM tools and call center software.
- Flexibility: Ability to work night shifts and meet performance metrics.
- US Accent Experience: US accent experience supporting North American clients.
- Problem-Solving Attitude: Problem-solving attitude with the ability to think on your feet.
- Competitive Salary: Competitive salary and performance incentives
- Career Growth: Career advancement opportunities
- Retention Bonus: One-Year retention bonus
- Allowances: Allowances
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