Customer Growth Strategist

2 days ago

Cochin, Kerala, India beBeeAccount Full time ₹ 7,20,000 - ₹ 10,80,000
Key Account Specialist

A dedicated professional responsible for managing customer relationships, driving subscription growth, and resolving account-related issues. This role involves proactively engaging with customers, facilitating purchases, processing orders, and addressing any discrepancies or concerns.

Main Responsibilities:
  • Engage with customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and confirm purchase details.
  • Maintain detailed records of follow-ups and interactions.
  • Analyze performance metrics and generate reports on key conversions and account actions.
Required Skills and Qualifications:
  • Advanced knowledge of Microsoft Excel software and data analysis techniques.
  • Basic proficiency in Microsoft Word and document preparation.
  • Strong analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines and prioritize tasks.
  • Effective problem-solving skills and experience in customer service.
  • Excellent communication and negotiation skills with a focus on building strong customer relationships.
  • Proficiency with CRM systems like Salesforce and experience in Zendesk.
About Our Company Culture:

We value diversity, creativity, and a flexible work environment. As a global leader in 3D design, engineering, and entertainment software, we foster an innovative culture that drives progress and excellence. Our team is passionate about using cutting-edge technologies to stay ahead of the curve and deliver exceptional results.

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