
Technical Support Specialist
3 days ago
The role supports the Murex platform by ensuring system availability, resolving incidents and maintaining production stability.
- System support specialists ensure Murex applications are available and performing well.
- Incident resolution involves troubleshooting and resolving production issues within agreed-upon timelines.
- Log analysis, root-cause identification, and implementing permanent fixes are key responsibilities.
- Collaboration with infrastructure, DBA, and network teams is necessary for environment-related issues.
- Supporting system upgrades, patching, and performance optimization activities is crucial.
Essential Qualifications:
- At least 2 years of IT experience with hands-on exposure to Python/Java, Cloud (AWS & Azure), and PostgreSQL.
- Direct experience with Murex is highly valued.
- Strong analytical and problem-solving skills are required.
- Effective communication and coordination abilities are essential.
Beneficial Skills:
- Familiarity with ITIL processes (incident, problem, and change management).
- Experience with automation or scripting for production support.
- Knowledge of financial products and trading systems.
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