Technical Support Specialist

1 week ago

Noida, Uttar Pradesh, India beBeeSupport Full time ₹ 3,200 - ₹ 4,999

Technical Support Professional

We are seeking a skilled Technical Support Professional to provide top-notch customer service and resolve technical issues in a fast-paced environment.

About the Role:
  • Identify customer needs and offer solutions through exceptional communication skills.
  • Diagnose and resolve basic network and modem functionality issues efficiently.
  • Configure phone hardware and software for optimal performance.
  • Provide solutions and resources for repair problems, ensuring seamless service restoration.
  • Interface with customers over the phone, utilizing effective problem-solving skills.
  • Evaluate complex technical issues and escalate when necessary.
Key Requirements:
  • 1-5 years of experience in International Technical Support (Voice).
  • Strong communication and interpersonal skills.
  • Familiarity with ISP, Internet, and WiFi-related issues.
  • Able to work effectively in a 24/7 environment.
  • No specific educational requirement; however, relevant training or certifications are beneficial.
  • Rotational shifts and flexible scheduling.
  • Eligibility: Recent graduates from 2022, 2023, 2024, and 2025 are encouraged to apply.
Benefits:

This role offers an exciting opportunity to develop your technical support skills while working in a dynamic team environment.

Skills We Value:

  • Problem-solving and analytical thinking.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and prioritize tasks effectively.
  • Familiarity with technical concepts and industry trends.

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