Luxury Customer Engagement Specialist

1 day ago

Aurangabad, Maharashtra, India beBeeClient Full time ₹ 3,00,000 - ₹ 10,00,000

About this role

Job Summary

We're seeking a proactive and detail-oriented Client Relationship Manager to manage client relationships and ensure an exceptional experience for our luxury clientele. The ideal candidate thrives in a client-focused environment, is organized, and contributes to both daily execution and long-term improvements in customer engagement.

Key Responsibilities:
  • Manage client interactions via calls, WhatsApp, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain customer records, order details, and communication logs accurately.
  • Plan and execute CRM campaigns to drive client retention.
  • Track and analyze customer interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.
  • Work closely with sales, marketing, and production teams to resolve client queries.
  • Build and maintain strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics to leadership.
Requirements

To succeed in this role, you'll need:

  • 2-4 years of experience in CRM, luxury retail, or jewelry brands.
  • Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • A customer-focused, organized, proactive, and solution-driven mindset.
What You'll Gain

By joining our team, you'll enjoy:

  • The opportunity to work with a prestigious luxury jewelry brand and high-value clientele.
  • The chance to contribute to enhancing customer journeys and loyalty programs.
  • A collaborative, growth-oriented environment that fosters professional development.

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