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Sales and Support Associate
1 month ago
The Sales and Support position at Magnet Brains Software Technology Pvt. Ltd DBA Pabbly is responsible for managing customer interactions, providing product support, and driving sales growth. This role involves understanding customer needs, resolving issues, and promoting Pabbly products to enhance customer satisfaction and loyalty.
Key Responsibilities:
• Respond to customer inquiries via various channels, ensuring a seamless customer experience.
• Troubleshoot and resolve customer issues and technical problems in a timely and efficient manner.
• Conduct product demonstrations and presentations to potential customers, highlighting the benefits and features of Pabbly products.
• Follow up on leads and convert them into paying customers, achieving monthly and quarterly sales targets.
• Maintain and update customer records in the CRM system, ensuring accurate and up-to-date information.
• Work closely with the product team to communicate customer feedback and improvements, contributing to the development of Pabbly products.
• Provide accurate and up-to-date information to customers, ensuring their needs are met and exceeded.
Requirements:
• Ability to convert leads into sales and resolve customer queries and tickets efficiently.
• Strong communication and interpersonal skills, with the ability to work with customers and internal teams effectively.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to identify opportunities for upselling and cross-selling Pabbly products.
• Ability to work collaboratively with the sales and support teams to achieve sales targets and improve customer satisfaction.
Key Performance Indicators (KPIs):
• Number of calls and demos conducted in a month.
• Average response time to customer inquiries and average resolution time for customer issues.
• Conversion rate of leads to paying customers (weekly, monthly, yearly).
• Monthly sales revenue and Net Promoter Score (NPS).
