Process Associate

5 days ago


Bengaluru, Karnataka, India Blue Matrix Connect Full time

**About the Role**

We are seeking a skilled Process Associate to join our team at Blue Matrix Connect. As a Process Associate, you will be responsible for handling voice-based customer support interactions for our Australian clients.

**Key Responsibilities**

  • Handle outbound calls in a professional and courteous manner
  • Provide excellent customer service by addressing customer inquiries, concerns, and complaints
  • Follow communication scripts and guidelines provided by the company
  • Identify customer needs and offer appropriate solutions or product recommendations

**Requirements**

  • 1 to 3 years of experience in a similar role, preferably in a voice-based customer support environment
  • Excellent communication skills, both verbal and written, with a neutral accent
  • Proficient in using MS Office applications
  • Ability to handle customer enquiries and complaints with empathy and patience

**Benefits**

  • Full-time position based in Bangalore Urban, Karnataka, India
  • Monday to Friday schedule

Contact Us


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