Process Associate
5 days ago
**About the Role**
We are seeking a skilled Process Associate to join our team at Blue Matrix Connect. As a Process Associate, you will be responsible for handling voice-based customer support interactions for our Australian clients.
**Key Responsibilities**
- Handle outbound calls in a professional and courteous manner
- Provide excellent customer service by addressing customer inquiries, concerns, and complaints
- Follow communication scripts and guidelines provided by the company
- Identify customer needs and offer appropriate solutions or product recommendations
**Requirements**
- 1 to 3 years of experience in a similar role, preferably in a voice-based customer support environment
- Excellent communication skills, both verbal and written, with a neutral accent
- Proficient in using MS Office applications
- Ability to handle customer enquiries and complaints with empathy and patience
**Benefits**
- Full-time position based in Bangalore Urban, Karnataka, India
- Monday to Friday schedule
Contact Us
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