Senior Process Associate

2 days ago

Bengaluru, Karnataka, India Siemens Technology and Services Private Limited Full time

Welcome to Siemens Technology and Services Private Limited

We are seeking a highly skilled Senior Process Associate to join our vibrant international team.

As a Senior Process Associate, you will be responsible for coordinating with customers to analyze queries and resolve issues.

Key responsibilities will include:

· Responsible for daily Customer/Vendor Creations and Modifications for 3rd party and Intra-Company requests, emergency requests (as applicable), Contacting requestors for Discrepancy resolution and providing assistance to the team as needed for Siemens Business Units.

· Coordinate with customers to analyze the queries & resolve the issue.

· Possess analytical skills in resolving the queries.

· Understanding of AR/AP process

· Understanding of various quality Methodologies.

· Work with internal departments on queries and discrepancy resolutions

· Work with multiple applications/ERP's

· Oversee and supervise dedicated operations and processes within an assigned team.

· Give feedback to team members regarding individual performance and personal development options.

· Ensure adherence to defined guidelines, processes and procedures.

· Prioritize and assign tasks to ensure that the team's resources are used effectively, and that work schedules and targets are met;

· Live lean governance and foster process improvement and simplification/optimization measures.

· Manage escalations within defined procedures.

· Manage the team's KPIs and BVIs.

· Support the implementation of the business line roadmap/strategy in strong alignment with my Management.

· Participate in Business Continuity related activities.

Your success is grounded in:

· Relevant educational/academic degree in Finance, Business Management, Accounting or similar.

· Between 2-4 years of experience in Siemens or in similar functions in other companies.

· Fluent knowledge of English language Write and Spoken (mandatory);

· Proficient in Microsoft Office Suite (Excel, PowerPoint, Word);

· Flexible working for night shift or early morning shift.

· Be People oriented.

· Be a Team Player with a strong customer focus and results & quality orientation.

· Create an open environment.

· Good communication skills.

· A strong ability to work under pressure, in a changing environment.

· Flexibility and ability to work under pressure, in a changing environment.

· Strong customer focus, result & quality orientation, and professional ethics.

Join a team that values diversity and inclusion

At Siemens Technology and Services Private Limited, we believe in creating an environment where you can be your authentic self. We are committed to diversity, equity, and inclusion, and we welcome applications from individuals who share our values.

This role is based in Bangalore, where you'll have the opportunity to work with teams impacting entire cities, countries, and the world.

We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and imagination and help us shape tomorrow.

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