Associate Lead

7 days ago


Bengaluru, Karnataka, India Microland Full time

Job Summary

Microland is seeking an Associate Lead to join our team. As an Associate Lead, you will be responsible for leading process excellence initiatives and driving improvements in our IT service management processes.

Key Responsibilities

  • Define monitoring and measurement parameters for processes in-line with defined deliverables and signed-off SLAs
  • Train team members on changed processes and procedures
  • Provide feedback based on performance against benchmarks for Incident Management
  • Identify process deficiencies to drive efficiency
  • Achieve improved availability through improved service restoration methods
  • Identify training needs, analyze cause and effect at process level
  • Change Management: Present and review change plans to identify anomalies, analyze change records and processes, and establish trends and problems
  • Configuration Management: Audit CMDB for correctness and completeness of CIs, analyze process for deficiencies, run training campaigns, and audit and review processes to strengthen CMDB process management
  • Release Management: Analyze releases from a quality and timelines perspective, supply inputs to Incident and Problem Management teams
  • Availability Management: Implement Availability Management processes based on business plans, customer SLAs, and risk identification mechanisms
  • Compliance Management: Deliver training on defined processes, metrics, and audits, and monitor process performance to identify actual and potential failure modes
  • Financial Management: Allocate costs as per catalogues for services obtained, and monitor correctness of processes
  • Capacity Management: Delegate responsibility for performance and capacity monitoring and alerting tasks, report provision, and advise other areas of IT and the business
  • IT Service Continuity Management: Decide on initiating Business Continuity Management, define policies, process authority, SLA management, create and update service catalogues, and update and run service improvement programs
  • Vendor Management: Define vendor management in RFPs, selection, compliance criteria on various requirements

Requirements

  • Engineer - B.E / B.Tech / MCA
  • IT Service Management Certifications - ITIL Intermediate Certificate

  • Associate Lead

    1 week ago


    Bengaluru, Karnataka, India Microland Full time

    Job SummaryMicroland is seeking a highly skilled Associate Lead to join our team. As an Associate Lead, you will be responsible for implementing an organization's collaboration platform and web-based collaborative communication tools.Key ResponsibilitiesDeep knowledge of various collaboration tools, including SharePoint, Teams, Flow, and OneDrive.Outstanding...

  • Lead Associate

    1 week ago


    Bengaluru, Karnataka, India INDECOMM Full time

    Job Title: Lead AssociateWe are seeking a highly detail-oriented Lead Associate for Processing, responsible for managing mortgage loan files and facilitating complete application submissions for clients. Strong customer service and communication skills are essential as you will serve as the central point of contact for all stakeholders, including clients and...


  • Bengaluru, Karnataka, India NetBramha Studios Full time

    Job Title: Associate Lead DesignerAbout the Role:We are seeking an experienced Associate Lead Designer to join our team at NetBramha Studios. As an Associate Lead Designer, you will be responsible for providing creative direction and guidance to the assigned design team. You will help in setting design goals, defining design strategies, and ensuring the...


  • Bengaluru, Karnataka, India NetBramha Studios Full time

    Job Title: Associate Lead Designer About the Role: We are seeking an experienced Associate Lead Designer to join our team at NetBramha Studios. As a key member of our design team, you will be responsible for providing creative direction and guidance to our assigned design team. Your expertise will help us deliver high-quality user experience design,...

  • Associate Lead

    7 days ago


    Bengaluru, Karnataka, India Microland Full time

    Job SummaryMicroland is seeking a highly skilled Associate Lead to join our team. As a key member of our collaboration platform team, you will be responsible for implementing and managing our organization's collaboration tools, including SharePoint, Teams, and OneDrive.Key ResponsibilitiesDeep knowledge of collaboration tools, including SharePoint, Teams,...


  • Bengaluru, Karnataka, India PSI CRO Full time

    Job Title: Lead Clinical Research AssociateAt PSI CRO, we are seeking a highly skilled and experienced Lead Clinical Research Associate to join our team. As a Lead CRA, you will play a critical role in the success of our global clinical research projects.Key Responsibilities:Monitor project timelines and patient enrollment, implementing corrective and...


  • Bengaluru, Karnataka, India PSI CRO Full time

    Job Title: Lead Clinical Research AssociateJob Summary:We are seeking a highly skilled Lead Clinical Research Associate to join our team at PSI CRO. As a Lead CRA, you will be responsible for overseeing the clinical research projects of novel pharmaceutics, ensuring timely completion and high-quality results.Key Responsibilities:Monitor project timelines and...


  • Bengaluru, Karnataka, India PSI CRO Full time

    Job Title: Lead Clinical Research AssociateJob Summary:We are seeking a highly skilled and experienced Lead Clinical Research Associate to join our team at PSI CRO. The successful candidate will be responsible for leading clinical research projects, ensuring timely and efficient execution, and providing guidance to junior team members.Key...

  • Global Project Lead

    7 days ago


    Bengaluru, Karnataka, India Novo Nordisk Full time

    Job Title: Associate Global Project LeadThe PositionAs an Associate Global Project Lead at Novo Nordisk, you will drive the lifecycle management of in-market and pipeline assets, focusing on multiple workstreams related to oral formulation changes. You will manage global change management plans related to manufacturing and packaging, ensuring seamless...


  • Bengaluru, Karnataka, India NetBramha Studios Full time

    NetBramha Studios is seeking a highly skilled Associate Lead Designer to join our team. As a key member of our design team, you will be responsible for providing creative direction and guidance to our assigned design team. Your expertise in user research, prototyping, and user journeys will be invaluable in helping us deliver high-quality projects within...

  • Global Project Lead

    1 week ago


    Bengaluru, Karnataka, India Novo Nordisk Full time

    Job Title: Associate Global Project LeadAbout the RoleAs an Associate Global Project Lead at Novo Nordisk, you will be responsible for driving the lifecycle management of in-market and pipeline assets. This will involve managing global change management plans related to manufacturing and packaging, ensuring seamless execution across the global supply...

  • Associate Lead

    1 week ago


    Bengaluru, Karnataka, India Microland Full time

    Job SummaryMicroland is seeking an Associate Lead to join our IT Service Management team. As an Associate Lead, you will be responsible for defining monitoring and measurement parameters for processes, training team members on changed processes, and providing feedback on performance against benchmarks.Key Responsibilities1. Define monitoring and measurement...


  • Bengaluru, Karnataka, India Thomson Reuters Full time

    About the RoleWe are seeking an experienced Associate Lead SAP Integration to join our team at Thomson Reuters. As a key member of our Service Management function, you will play a critical role in shaping and leading the global knowledge economy.As an Associate Lead SAP Integration, you will be responsible for delivering reliable infrastructure and...

  • IQA Lead Associate

    7 days ago


    Bengaluru, Karnataka, India INDECOMM Full time

    Job Title: IQA Lead Associate - UnderwritingWe are seeking a highly skilled and detail-oriented IQA Lead Associate to join our Underwriting team. As a key member of our team, you will be responsible for evaluating mortgage files to ensure compliance with applicable GSE/Government Agency selling guides and Lender overlays.Key Responsibilities:Conduct thorough...


  • Bengaluru, Karnataka, India Boeing Full time

    Job DescriptionAs a leading global aerospace company, Boeing is seeking a highly skilled Manhattan Associate Specialist to join our team in Bengaluru, India. The successful candidate will be responsible for designing, documenting, and executing business flows to meet requirements, working with overlapping time zones with US teams, and handling a team of 2-3...


  • Bengaluru, Karnataka, India Elanco Full time

    About ElancoAt Elanco, we're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.We pride ourselves on fostering a diverse and inclusive work environment, where innovation and creativity thrive. Our team is...

  • Associate Lead

    7 days ago


    Bengaluru, Karnataka, India Novo Nordisk AS Full time

    Job Title: Associate Lead - Global Competitive IntelligenceJob Summary:We are seeking an Associate Lead - Global Competitive Intelligence to join our team at Novo Nordisk A/S. As a key member of our Commercial GBS unit, you will be responsible for providing high-quality monitoring and insights on competitor products, competitor pipelines, and competitor R&D...


  • Bengaluru, Karnataka, India ScaleneWorks Full time

    Job Title: Clinical Publishing Lead - Associate DirectorAt ScaleneWorks, we are seeking a highly skilled Clinical Publishing Lead - Associate Director to join our team. This role will be responsible for providing leadership to the Clinical Publishing team, aligning capabilities and priorities to business and operational needs of the organization.Key...


  • Bengaluru, Karnataka, India Novo Nordisk Full time

    About the RoleWe are seeking an Associate Lead - Global Customer Insights to join our vibrant and fast-moving Commercial – GBS team in Bangalore, India. As a key member of our team, you will be responsible for driving high-quality primary market research for key products, portfolios, and areas of interest on a country, regional, and global level.Key...


  • Bengaluru, Karnataka, India Novo Nordisk Full time

    About the RoleWe are seeking an Associate Lead - Global Customer Insights to join our vibrant and fast-moving Commercial – GBS team in Bangalore, India. As a key member of our team, you will drive high-quality primary market research for key products, portfolios, and areas of interest on a country, regional, and global level.Key ResponsibilitiesDevelop and...