Become a Customer Experience Champion

4 days ago

Allahabad, Uttar Pradesh, India beBeeSupport Full time ₹ 30,00,000 - ₹ 60,00,000
Job Title: Support Professional

Company Overview

Our platform enables users to connect with expert astrologers for real-time guidance on love, career, finances, and more. Powered by cutting-edge technology, our app is designed for seamless, personalized experiences.

Role Summary

As a Support Professional, you will be the primary point of contact for users on our app. You'll assist customers with queries, resolve complaints, and ensure every user receives an exceptional experience.

Key Responsibilities:

  • Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain records of customer interactions and feedback for process improvement.
  • Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
  • Strive to achieve customer satisfaction targets and contribute to a positive brand image.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (preferred: Business Administration, Communication).
  • 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Excellent verbal and written communication skills in English; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic, patient, customer-first mindset.
  • Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
  • Willingness to work in flexible shifts as per business needs.

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